In case we receive a cancellation e-mail and by that time the order has already been “shipped”, the order cannot be cancelled. TOPPERSKIT LLP has the complete right to decide whether an order can be cancelled or not. The customer agrees not to dispute the decision made by TOPPERSKIT LLP and accept TOPPERSKIT LLP decision regarding cancellation.
TOPPERSKIT LLP reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
All products can be exchanged within 3 days from delivery of the order , except in the following cases:
1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by TOPPERSKIT in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
How to replace your Order?
To get a replacement, fill up the replacement form which is available on topperskit.com or email us your Order Number and the Reason for replacement . Only after receiving our confirmation for the replacement , our team will contact you . We shall not be responsible for any items sent to us for return / replacement without our confirmation. The email address for all such communication is firstname.lastname@example.org
Note : The amount for new order should be higher or equivalent to the amount of order which you want to replace .
: Product quantity must be same to your replacement products. ( Ex. If you order 3 pens then you should replace it with another 3 )
Return Policy: Any item ordered from topperskit.com cannot be returned. It is only possible to exchange the item as per the above Exchange/Return Policy.