Return and Refund Policy

Last updated: 16 September 2026

At Topperskit, we carefully check and pack every order before dispatch. If you receive a damaged, incorrect, incomplete or missing product, please contact us within the applicable claim period.

By placing an order on www.topperskit.com, you agree to this Return and Refund Policy.

1. Claim Period

Any request involving a damaged, leaked, broken, incorrect, incomplete or missing product must be raised within 3 days of delivery.

The delivery date recorded by the courier partner will be treated as the date of delivery.

Claims submitted after this period may not be accepted, subject to applicable consumer law.

2. Free Return or Replacement

A free return, replacement or appropriate refund may be provided if:

• The product received is materially different from the product ordered;
• The product is damaged, broken or leaked when delivered;
• An item or quantity is missing from the parcel;
• The product is defective upon delivery; or
• The parcel contains an item not ordered by the customer.

All claims are subject to verification and submission of the required evidence, including the mandatory unboxing video.

Depending on product availability and the circumstances, Topperskit may offer:

• Replacement of the affected product;
• Reshipment of a missing product;
• Refund for the affected product;
• Refund of the applicable price difference; or
• Another mutually agreed resolution.

A full-order refund will not automatically apply where only one product or part of the order is affected.

3. Mandatory Unboxing Video

A clear, complete and continuous unboxing video is mandatory for claims relating to a missing, damaged, broken, leaked, tampered, incorrect or incomplete product.

The unboxing video must:

• Begin before the outer parcel is opened;
• Clearly show the sealed parcel from all sides;
• Clearly display the shipping label and order details;
• Show the complete opening of the parcel;
• Show all internal packaging and every product received;
• Clearly capture the alleged damage, leakage, shortage or incorrect product;
• Be recorded in adequate lighting; and
• Remain continuous and unedited, without any pause, cut, trim, transition or interruption.

A video recorded after the parcel has already been opened will not be accepted as a valid unboxing video.

Photographs, CCTV footage or a video showing only the product after opening may not replace the required continuous unboxing video.

If the video is unavailable, unclear, edited, interrupted or does not show the parcel being opened from its sealed condition, Topperskit may be unable to verify or approve the claim. Claims remain subject to applicable consumer law.

4. Evidence Required

To raise a claim, the customer must provide:

• Order number;
• Registered mobile number or email address;
• Clear photographs of the outer packaging;
• Photograph of the shipping label;
• Photograph of the invoice, wherever included;
• Clear photographs of all products received;
• A description of the problem; and
• The complete, continuous and unedited unboxing video.

The parcel, product, invoice and complete packaging must be preserved until the claim is resolved.

5. Chargeable Returns

If the correct product has been delivered without damage or defect, a return may be accepted only at Topperskit’s discretion.

Examples include:

• The customer no longer requires the product;
• The customer ordered an incorrect colour, size, model or quantity;
• The customer changed their mind;
• The customer found the product elsewhere; or
• The product does not meet a personal preference despite matching its listing.

For an approved chargeable return:

• The customer will bear the original forward-shipping cost;
• The customer will bear the return courier cost;
• COD, convenience and payment-related charges may be non-refundable;
• The product must be unused, undamaged and in its original packaging; and
• The refund will be processed after the returned product passes inspection.

Topperskit may arrange reverse pickup where available or ask the customer to send the product to the provided return address.

6. Return Conditions

A returned product must:

• Be unused, unwashed and undamaged;
• Be in its original condition and packaging;
• Include all tags, labels, accessories and manuals;
• Include any complimentary item supplied with it; and
• Be securely packed to prevent damage during return transit.

A return may be rejected if the product:

• Shows signs of use, damage or alteration;
• Is incomplete or missing accessories;
• Is returned without its original packaging;
• Is damaged during return because of inadequate packaging; or
• Does not match the product originally supplied.

7. Non-Returnable Products

Unless damaged, defective or incorrectly supplied, the following products cannot ordinarily be returned:

• Personalised, customised or made-to-order products;
• Printed products approved by the customer;
• Products altered according to customer instructions;
• Clearance or final-sale products identified as non-returnable;
• Used or opened consumable products;
• Products with broken seals where hygiene or contamination is relevant;
• Gift cards, vouchers or wallet balances; and
• Products specifically marked as non-returnable on the product page.

Statutory remedies for defective, damaged or incorrectly supplied products remain unaffected.

8. Minor Product and Packaging Variations

A product will not be considered incorrect solely because of:

• Minor colour differences caused by photography, lighting or screen settings;
• Manufacturer-updated packaging;
• Minor printing, placement or finish variations in personalised products;
• A different available colour or design for a product clearly listed as “assorted”; or
• Minor differences that do not materially affect the product’s identity or use.

9. Order Cancellation

Before Dispatch

A customer may request cancellation before the order is dispatched.

Cancellation is not confirmed until accepted by Topperskit. Customised, personalised, printed, made-to-order or specially sourced products cannot ordinarily be cancelled after processing or production has begun.

After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If the customer refuses delivery or requests cancellation while the order is in transit, the actual forward and Return-to-Origin courier charges may be deducted from the refundable amount.

Customer-Requested Cancellation Charges

Where a prepaid order is cancelled at the customer’s request, a 3% payment-gateway charge may be deducted from the refundable amount.

This deduction will not apply where the order is cancelled solely because Topperskit cannot fulfil it, unless otherwise permitted by law.

10. Incorrect Address or Failed Delivery

If an order is returned because:

• The address or pincode was incorrect or incomplete;
• The recipient was unavailable;
• The customer could not be contacted;
• The customer refused delivery; or
• Delivery failed for a customer-related reason,

the applicable forward and return courier charges may be deducted before processing the refund.

If the customer requests re-dispatch, additional shipping charges may apply.

11. Non-Serviceable Delivery Location

If the customer’s delivery location is found to be non-serviceable, Topperskit may:

• Request an alternative serviceable address;
• Offer another available shipping method; or
• Cancel the order and provide a full refund for the amount collected.

No cancellation or gateway deduction will apply where Topperskit cancels the order solely because the location is non-serviceable.

12. Unavailable or Unfulfilled Products

If a product becomes unavailable or Topperskit cannot fulfil the order, we may offer:

• An alternative product with the customer’s consent;
• A wallet credit where accepted by the customer; or
• A refund for the unavailable product.

Where Topperskit cannot fulfil an order, the applicable refund will normally be initiated within 24–48 business hours after confirmation.

13. Return Process

Step 1: Contact Us

Contact Topperskit within 3 days of delivery through:

WhatsApp: +91 96511 14888
Email: support@topperskit.com

Provide the order number, reason for the request, photographs and mandatory continuous unboxing video.

Step 2: Verification

Our customer-support team will review the request and supporting evidence.

We may request additional photographs, videos or information required to verify the issue.

Step 3: Approval and Instructions

If the request is approved, we will provide instructions for:

• Reverse pickup;
• Self-shipping the product;
• Replacement;
• Reshipment;
• Wallet credit; or
• Refund processing.

Customers should not send a product to our address without prior return approval.

Step 4: Product Inspection

Where a physical return is required, the returned product will be inspected after it reaches Topperskit.

The replacement or refund will be processed after the product passes verification and inspection.

14. Self-Shipping a Return

If reverse pickup is unavailable, the customer may be required to courier the approved return to the address provided by our support team.

The customer must:

• Use a trackable courier service;
• Pack the product securely;
• Share the courier receipt and tracking details; and
• Send the parcel only after receiving return approval.

For a verified Topperskit error, reasonable return courier charges may be reimbursed if approved in advance. Unapproved or excessive courier charges may not be reimbursed.

15. Replacement

A replacement is subject to product availability.

If the same product is unavailable, Topperskit may offer:

• A suitable alternative with customer approval;
• Wallet credit; or
• A refund for the affected product.

A replacement request cannot ordinarily be converted into an additional refund after the replacement has been dispatched.

16. Refund Method

Approved refunds may be issued through:

• The original payment method;
• Bank or UPI transfer, where applicable; or
• Topperskit wallet credit, if accepted by the customer.

Refunds for Cash-on-Delivery orders may require the customer’s correct bank or UPI details.

Topperskit will not be responsible for delays or failed refunds caused by incorrect account information supplied by the customer.

17. Refund Timeline

Once approved, a refund will generally be initiated within 24–48 business hours.

After initiation, the amount may take approximately 4–7 business days to appear, depending on the customer’s bank, card issuer, UPI provider or payment gateway.

The refund initiation date and bank-credit date are different. If the standard period has expired, the customer should contact their bank or payment provider using the refund reference shared by Topperskit.

18. Partial Refunds

A partial refund may be issued where:

• Only one product or part of an order is affected;
• A quantity shortage is verified;
• A price difference is payable;
• A complimentary item or discount requires adjustment; or
• Applicable shipping, return or payment charges are deductible.

The amount will be calculated according to the affected product and circumstances of the claim.

19. Promotional and Complimentary Products

If a returned order included a free gift or promotional item, the complimentary product must also be returned in unused condition.

If the complimentary item is not returned, its applicable value may be deducted from the refundable amount.

Where a partial return causes the final retained order value to fall below the eligibility requirement for a discount or free delivery, the refund may be recalculated accordingly.

20. Return Address

Products must not be returned without prior approval.

After approval, our team will confirm the applicable return instructions. Where self-shipping is authorised, the return may be sent to:

Topperskit LLP
Ground Floor, 222/13, Raja Bazaar
Lucknow, Uttar Pradesh – 226003, India

The customer must mention the order number and registered contact number inside the parcel.

21. Customer Support

For return, replacement, cancellation or refund assistance:

Topperskit LLP
WhatsApp/Customer Support: +91 96511 14888
Email: support@topperskit.com
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Website: www.topperskit.com

Please keep your order number available while contacting us.

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