Terms of service

Terms of Service

Last updated: 16 September 2026

These Terms of Service govern your access to and use of www.topperskit.com, including the purchase of products and use of services offered by Topperskit LLP.

By visiting our website, placing an order or using any part of our services, you agree to be bound by these Terms of Service, along with our Shipping Policy, Return and Refund Policy and Privacy Policy. If you do not agree with these terms, you should not access the website or place an order.

1. Business Information

The website www.topperskit.com is owned and operated by:

Topperskit LLP
Ground Floor, 222/13, Raja Bazaar
Lucknow, Uttar Pradesh – 226003, India
Email: support@topperskit.com
WhatsApp/Customer Support: +91 96511 14888
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

In these terms, “Topperskit”, “we”, “us” and “our” refer to Topperskit LLP. “Customer”, “user”, “you” and “your” refer to any person accessing the website or purchasing our products or services.

2. Eligibility

You must be legally capable of entering into a contract under applicable Indian law to place an order.

If you are under 18 years of age, you may use this website or place an order only under the supervision of a parent or legal guardian who agrees to these terms.

You agree to provide complete, accurate and current information while placing an order.

3. Products and Services

Topperskit offers stationery, writing instruments, refills, art and craft materials, return gifts, personalised gifts, printing services and other related products.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, colours, dimensions and prices are accurate. However:

Colours may vary slightly because of lighting, photography or screen settings.
Packaging may change according to the manufacturer.
Minor variations may occur in handmade, customised or assorted products.
Products marked “assorted” may be supplied in any available colour or design unless a specific selection is expressly confirmed.
The quantity supplied will be according to the product title and description displayed when the order is placed.

Customers should carefully check the product title, pack quantity, size, colour, compatibility and description before ordering.

4. Product Availability

All orders are subject to product availability and successful verification.

If an ordered product becomes unavailable, we may:

Contact you to offer an alternative;
Dispatch the available products and refund the unavailable item, after informing you where appropriate; or
Cancel the affected product or order and initiate the applicable refund.

A substitute product will not be sent without the customer’s consent where the replacement materially differs from the product ordered.

5. Pricing and Taxes

All prices displayed on the website are in Indian Rupees unless stated otherwise.

Product prices, discounts and offers may change without prior notice. The price applicable to an order will ordinarily be the price displayed when the order is successfully placed.

We reserve the right to cancel an order affected by an obvious pricing, technical, typographical or listing error. If payment has already been received, the applicable amount will be refunded.

Taxes, shipping charges, COD fees and other applicable charges will be displayed at checkout or on the invoice, wherever applicable.

6. Orders and Order Acceptance

Submitting an order does not automatically mean that the order has been accepted.

An order is considered accepted after successful verification and confirmation by Topperskit. We may contact the customer to verify an order before dispatch.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

Product unavailability
Incorrect pricing or listing information
Incomplete or unverifiable customer information
Suspected fraudulent or unauthorised transactions
Delivery-location restrictions
Misuse of promotions or discount codes
Repeated refusal of COD orders
Technical or operational errors

If a prepaid order is cancelled by Topperskit, the applicable refund will be initiated to the original payment method or as otherwise agreed with the customer.

7. Payments

Payments may be accepted through the methods available at checkout, including online payment, wallet, partial COD or Cash on Delivery, wherever eligible.

Customers must use a payment method that they are legally authorised to use.

Topperskit is not responsible for payment failures, bank delays or interruptions caused by banks, payment gateways, UPI providers or other third-party payment services.

8. Cash on Delivery

Cash on Delivery is available only for eligible products, order values and serviceable pincodes.

Topperskit may require order verification or partial advance payment before accepting a COD order. COD may be restricted or withdrawn where:

The pincode is not eligible;
The product is customised or made to order;
The order value exceeds the permitted limit;
Previous COD orders associated with the customer were refused or returned; or
Fraud or misuse is reasonably suspected.

Any applicable COD or shipping charge will be displayed at checkout.

9. Shipping and Delivery

Orders are processed, shipped and delivered according to our Shipping Policy.

Customers must provide a complete and accurate name, address, landmark, pincode and active mobile number.

Topperskit will not be responsible for delays or failed delivery caused by:

Incorrect or incomplete delivery details;
Customer unavailability;
Refusal to accept the shipment;
Courier or transportation disruptions;
Extreme weather, festivals, strikes or government restrictions; or
Circumstances beyond our reasonable control.

Delivery dates are estimates unless Topperskit expressly confirms a guaranteed date in writing.

10. Order Cancellation

Customers should request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. If the customer refuses an order or requests cancellation while it is in transit, the actual forward-shipping and return-to-origin courier charges may be deducted from the refundable amount.

Customised, personalised, printed, made-to-order or specially sourced products cannot ordinarily be cancelled once production or processing has begun.

11. Returns and Replacements

Returns, replacements and refunds are governed by our Return and Refund Policy.

A request must be raised within the period stated in that policy. The product should ordinarily be:

Unused and undamaged by the customer;
In its original condition and packaging;
Accompanied by all accessories, labels and complimentary items; and
Supported by the required photographs and unboxing video.

Products correctly supplied according to the order may not be eligible for a free return merely because the customer no longer requires them or selected an incorrect variant, quantity, size, colour or model.

12. Mandatory Unboxing Video for Claims

A clear, complete and continuous unboxing video is mandatory for any claim involving a missing, damaged, leaked, broken, tampered, incorrect or incomplete product.

The unboxing video must:

Begin before the shipping package is opened;
Clearly show the sealed parcel from all sides;
Clearly display the shipping label and order details;
Show the complete opening of the outer parcel;
Show all internal packaging and every product received;
Clearly capture the alleged damage, leakage, shortage or incorrect item;
Be recorded in adequate lighting with the products clearly visible; and
Remain continuous and unedited, without any pause, cut, trim, filter, transition or interruption.

Videos recorded after the parcel has already been opened will not be treated as valid unboxing evidence. CCTV footage, photographs or a video showing only the product after opening may not replace the required continuous unboxing video.

If the submitted video is incomplete, unclear, edited, interrupted or does not show the parcel being opened from its sealed condition, Topperskit may be unable to verify or approve the claim.

Claims remain subject to verification and applicable consumer law.

13. Reporting a Missing, Damaged or Incorrect Product

The customer must contact Topperskit within 3 days of delivery and provide:

Order number;
Registered mobile number;
Clear photographs of the outer packaging;
Photograph of the shipping label and invoice;
Photographs of all products received;
A clear description of the issue; and
The complete, continuous and unedited unboxing video specified above.

Customers should preserve the product, parcel, invoice and all packaging until the investigation is completed.

Topperskit may reject claims raised after the prescribed period or claims for which the required parcel, packaging or evidence is unavailable, subject to applicable law.

14. Tampered Parcels

Customers should inspect the parcel before accepting it.

If the outer packaging appears opened, severely damaged, resealed or visibly tampered with, the customer should refuse delivery wherever reasonably possible and immediately inform Topperskit.

If such a parcel is accepted, the customer must record its sealed condition and the complete opening process in the mandatory unboxing video.

15. Product Quality and Manufacturer Warranty

For products covered by a manufacturer’s warranty, after-sales support may be provided directly by the manufacturer or authorised service centre according to the relevant warranty conditions.

Normal wear and tear, misuse, accidental damage, improper storage, incorrect installation, unauthorised repair or damage caused after delivery will not qualify as a manufacturing-defect claim.

This clause does not limit any non-excludable rights available to customers under applicable law.

16. Customised and Personalised Products

Customers are responsible for checking all names, photographs, spelling, dates, sizes, designs and other customisation details before confirming an order.

Once production begins, customised or personalised products cannot ordinarily be cancelled, returned or exchanged unless:

The product arrives damaged;
The product materially differs from the approved customisation; or
Topperskit makes an identifiable production error.

Minor differences in colour, placement, printing or finish may occur because of screen display, material and production processes.

17. Refunds

Approved refunds will be processed according to our Return and Refund Policy.

After a refund is initiated, the time required for the amount to appear depends on the customer’s bank, card issuer, UPI provider or payment gateway.

Original shipping charges, COD fees, payment-gateway charges or return courier expenses may be non-refundable where permitted and disclosed under the applicable policy.

Nothing in these terms limits refunds or remedies that cannot lawfully be excluded.

18. Promotions and Discount Codes

Promotional offers and discount codes:

Are subject to their stated conditions;
May be valid for a limited period;
Cannot ordinarily be exchanged for cash;
May not be combined unless expressly permitted; and
May be withdrawn or corrected in cases of misuse, fraud or technical error.

If an order is partially cancelled or returned, any refund may be recalculated after adjusting the discount or free item associated with that order.

Complimentary products must be returned with the qualifying order where the original purchase no longer meets the offer conditions.

19. Acceptable Use

You must not use the website:

For any unlawful or fraudulent purpose;
To submit false, misleading or impersonated information;
To interfere with the website’s security or operation;
To upload malicious code, viruses or harmful material;
To copy, scrape or commercially exploit website content without permission;
To infringe intellectual-property or privacy rights; or
To harass, threaten or abuse employees, delivery personnel or other users.

We may restrict or terminate access where these terms are materially violated.

20. Intellectual Property

All website content—including the Topperskit name, logo, graphics, product photographs, designs, text, videos, website layout and other original material—is owned by or licensed to Topperskit LLP.

No content may be copied, reproduced, modified, republished, distributed or commercially used without prior written permission, except where permitted by law.

Intellectual-property concerns may be reported to support@topperskit.com.

21. Reviews and Customer Content

By submitting a review, photograph, suggestion or other content, you confirm that:

The content is accurate and based on your genuine experience;
You have the right to submit it;
It does not infringe another person’s rights; and
It is not unlawful, defamatory, misleading, abusive or obscene.

You grant Topperskit a non-exclusive, royalty-free right to display and use submitted content for website operation, customer support and promotional purposes, subject to applicable privacy law.

We may remove content that violates these terms or applicable law.

22. Third-Party Services and Links

The website may use or link to third-party services such as Shopify, payment gateways, courier providers or external websites.

Those services may be governed by their own terms and privacy policies. Topperskit is not responsible for third-party websites or services except to the extent required by applicable law.

23. Limitation of Liability

To the extent permitted by law, Topperskit will not be liable for indirect, incidental, special or consequential loss arising from the use of the website or purchase of products.

Nothing in these terms excludes or limits liability or consumer remedies that cannot legally be excluded under applicable Indian law.

24. Customer Complaints and Grievance Redressal

For order-related complaints, customers may contact:

Customer Support
Email: support@topperskit.com
WhatsApp/Phone: +91 96511 14888
Working Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Grievance Officer: [Grievance Officer Name]
Designation: Grievance Officer
Address: Ground Floor, 222/13, Raja Bazaar, Lucknow, Uttar Pradesh – 226003
Email: support@topperskit.com
Phone: +91 96511 14888

Customers should provide their order number, registered contact details and complete description of the grievance.

25. Privacy

Personal information is collected, processed and protected according to our Privacy Policy and applicable law.

By using the website, you acknowledge that information necessary for payment, order processing, customer support and delivery may be shared with service providers such as Shopify, payment gateways and courier partners.

26. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, policies, technology or legal requirements.

The latest version will be published on this page with the revised “Last updated” date. Changes will apply prospectively except where applicable law requires otherwise.

27. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

28. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Subject to applicable consumer-protection law and the jurisdiction available to consumers under law, disputes relating to these terms will be subject to the competent courts and forums having jurisdiction over Lucknow, Uttar Pradesh.

29. Contact Information

For questions regarding these Terms of Service, contact: