Shipping Policy

Last updated: 16 September 2026

At Topperskit, we are committed to delivering stationery, gifts and customised products safely and efficiently across India. This policy explains our order-processing timelines, estimated delivery periods, shipping charges and procedures for delivery-related concerns.

1. Order Processing and Dispatch

Orders are generally verified, quality-checked, packed and dispatched within 24–48 business hours after successful order confirmation.

Orders placed on Sundays, public holidays or during peak-sale periods may require additional processing time. Customised, personalised, bulk-order or specially sourced products may also take longer to prepare.

2. Delivery Partners

Orders are generally shipped through reliable logistics partners, including Delhivery and Xpressbees.

Topperskit may select or change the courier partner depending on:

• Delivery pincode and serviceability
• Parcel weight and dimensions
• Product type
• Courier availability and operational performance

India Post or another logistics provider may be used in selected cases, subject to availability and confirmation.

3. Estimated Delivery Time

The estimated delivery period starts after the order has been dispatched.

Delivery to remote locations or pincodes with limited courier connectivity may take longer.

Any estimated delivery date displayed at checkout or on the tracking page is provided for guidance and may change during transit.

4. Prepaid Shipping Charges

The following shipping charges apply to prepaid orders:

Free delivery applies when the final eligible cart value is ₹500 or more, after discounts.

Shipping charges for heavy, bulky, customised or bulk-order shipments may vary depending on parcel weight, dimensions and destination. Any additional charge will be communicated before dispatch.

5. Cash-on-Delivery Orders

Cash-on-Delivery availability depends on the delivery pincode, order value, product type and checkout eligibility.

Any applicable COD, shipping or partial-payment amount will be displayed at checkout before the order is confirmed. COD may not be available for certain products, customised orders, high-value orders or non-serviceable locations.

6. Order Tracking

Once an order is dispatched, tracking details will generally be shared through SMS, WhatsApp, email or the order-status page.

Tracking information may take up to 24 hours after dispatch to appear or update on the courier partner’s website.

7. Correct Address and Contact Details

Customers must provide complete and accurate delivery information, including:

• Recipient’s full name
• Complete delivery address
• Nearby landmark, wherever applicable
• Correct six-digit pincode
• Active mobile number

If you notice an error in your delivery details, contact us immediately. We will try to update the address if the order has not been dispatched. Address changes cannot be guaranteed after dispatch.

Topperskit will not be responsible for delays or unsuccessful delivery caused by incorrect, incomplete or outdated information provided by the customer.

8. Delivery Attempts and Undelivered Orders

Customers should remain available on their registered mobile number and cooperate with the courier representative during delivery.

A shipment may be returned to Topperskit if:

• The recipient is unavailable after delivery attempts
• The customer refuses to accept the parcel
• The address or pincode is incorrect or incomplete
• The courier cannot contact the customer
• The location is found to be non-serviceable

Any refund for a returned shipment will be processed according to our Return and Refund Policy. Applicable forward-shipping and return-to-origin charges may be deducted where the return occurred because of refusal, customer unavailability or incorrect delivery information.

9. Order Cancellation After Dispatch

Orders may be cancelled only if the cancellation request is received and accepted before dispatch.

Once an order has been dispatched, cancellation may not be possible. If a customer refuses delivery or requests cancellation while the shipment is in transit, the actual forward and return courier charges may be deducted from the refundable amount.

10. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Festivals and peak-order periods
• Extreme weather or natural disasters
• Transport disruptions or strikes
• Government restrictions
• Courier network congestion
• Local operational or pincode-serviceability issues

Topperskit will assist with reasonable courier follow-ups but cannot guarantee delivery on a specific date unless expressly confirmed in writing.

Customers ordering products for examinations, birthdays, events or other fixed dates should place their orders sufficiently in advance.

11. Delayed or Stuck Shipments

If tracking has not been updated for an unusually long period, contact our customer-support team with your order number.

We will raise the matter with the courier partner and make reasonable efforts to obtain an update. Courier investigations may require additional time. A refund or replacement will be considered after the shipment status is confirmed.

12. Shipment Marked “Delivered” but Not Received

If the tracking status shows “Delivered” but you have not received the parcel:

1. Check with family members, neighbours, reception or security personnel.
2. Review any delivery confirmation shared by the courier.
3. Contact us within 24 hours of the delivery update.

We will assist in raising a delivery dispute with the courier partner. Resolution will remain subject to the courier partner’s investigation and proof-of-delivery process.

13. Damaged, Incorrect or Missing Items

If a parcel appears visibly damaged or tampered with, customers should refuse delivery wherever reasonably possible.

For damaged, incorrect or missing products, contact us within 3 days of delivery and provide:

• Order number
• Clear photographs of the parcel and products
• Photograph of the shipping label and invoice
• A clear and continuous unboxing video recorded before and during the opening of the parcel

Claims will be reviewed according to our Return and Refund Policy.

14. Non-Serviceable Locations

Although Topperskit provides PAN-India delivery, some pincodes may temporarily or permanently remain outside courier coverage.

If an order cannot be delivered to the selected pincode, we may:

• Request an alternative serviceable address;
• Offer India Post or another available shipping method; or
• Cancel the affected order and process the applicable refund.

15. Split Shipments

Orders containing multiple products may occasionally be dispatched in separate parcels due to product availability, packaging requirements or operational reasons.

Separate tracking details may be provided for each parcel. Customers will not be charged additional standard shipping solely because Topperskit divides an order into multiple shipments.

16. Customer Support

For shipping, tracking or delivery-related assistance, please contact:

Topperskit LLP
WhatsApp/Customer Support: +91 96511 14888
Email: support@topperskit.com
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Website: www.topperskit.com

Please keep your order number available when contacting our support team.